Don't use Red Dot Tours

I posted a complaint on trip advisor about Red Dot screwing up my reservation (arrived on 6th, but they booked for 7th) and being a middle man for another maldives travel agent (shades of maldives)...the GM of Red Dot wrote me a personal email basically telling me off....drop me an email if you want details.....if you going to book a maldives resort...use shades of maldives...Red Dot basically booked my reservation through them...and a shades of maldives agent greeted me at male%26#39;.

Don't use Red Dot Tours

We have just booked with them as we had seen some good recommendations. Are they really bad?

Don't use Red Dot Tours

Hi there....

NO, they are NOT bad at all, in fact one of the BEST in my opinion, have used them and found them to be the exact oposite of what original poster has said, actually to be honest i am wondering if it is the same company they are moaning about ??

Please do not worry, you have booked with a really good company, and they will take good care of you during you visit, to be honest this soundsl like a little advertising for a rival company, so please ignore it !!

Regards

Dave

Hi

many thanks for that reassurance. I had heard nothing but good things about them. We have just sent our deposit off for a trip next year

Cheers

H

Obviously feels agrieved, sufficiently to post this same message simultaneously on the India, Maldives and Sri Lanka forums, as well as posting same earlier on the Sri Lanka forum (27 August).

However my opinion and experiences are that Red Dot are excellent for trips to Sri Lanka and you can find similar comments at reddottours.com/Information/鈥ndex.php

going back to 2004.

I%26#39;m not a rival company...i%26#39;m just a customer complaining about Red Dot%26#39;s screw up. The reason why i posted the same comment in 3 forums is because Red Dot specializes in Maldives, India and Sri Lanka. They are generally good...but u better double check your schedule and timing with the agents.....can you imagine flying in late finding out your reservation was not booked...i flew in on the 6th...they booked for the 7th....again..if you want details..email me

and the fact the GM of Red Dot was rude and patronizing....was the reason i decided to post again....i have those emails with that jerk saved too if you want to see.

As explained in the India forum, Vituwat is engaged in a personal vendetta after a minor but regrettable inconvenience at check-in. Red Dot acted quickly with the Galle face management to remedy this. Red Dot chose not to pay for Vituwat to be upgraded in future nights as the small and temporary error did not warrant such a response. Vituwat then attacked Red Dot on TripAdvisor. I wrote to Vituwat to point out the inaccuracies in Vituwat%26#39;s attack. So Vituwat attacked us some more in other forums. That is basically where we are. It is all very silly and serves no positive purpose on a consumer-led site where presumably readers are looking for independent, intelligent assessments. I am proud of the personal service that our Colombo and Indian offices seek to provide. Vituwat%26#39;s comments cause huge damage -- he knows it and revels in this sense of power. His argument in an email is that ``the customer is always right.%26#39;%26#39; I believe that such confrontational attitudes are outdated. We will continue to try to foster happy supportive relationships between ourselves, customers and suppliers, to everyone%26#39;s benefit. David Hopps, director, Red Dot Tours

And as Vituwat is making the correspondence public, I am happy to do the same. That%26#39;s assuming I can find it. Because there comes a time when we all have more important things to do.

Hi David

Great reply !!, you certainly have my vote of confidence having used your company for trips down to Sri Lanka from London.

I found your service to be EXCELLENT from the first e-mail contact to leaving for home, including i have to say great help with extending one visit !

So, keep up the good work, and please do ingore the defamatory remarks left by a certain other poster, they ARE NOT DESERVERED

Regards

Dave

A VERY happy customer of Red Dot Tours !!

Here is what was posted in response on the India forum

Looks vindictive to me (baed on my experiences of Reddot and knowing how problematical some people can be)

';...I regret that Vituwat is engaged in petty retaliation. Vituwat%26#39;s booking was not in India. It was in Sri Lanka and the Maldives, yet he is seeking to undermine Red Dot%26#39;s reputation in an inappropriate forum. As explained both to Vituwat in a series of emails and in a management response to his entry in the Galle Face Hotel (Colombo)section, Vituwat suffered a regrettable yet inor inconvenience at check-in because a voucher had been mislaid. He was upgraded that night by way of an apology. Red Dot and Galle Face chose not to upgrade him for subsequent nights. Red Dot will continue to work in difficult trading conditions for the benefit of all its clients and seek a fair relationship between ourselves, customers and suppliers. This is not a fair relationship. I see no advantage anyone in such obsessively destructive behaviour

David Hopps,director, Red Dot Tours ...';

IMO Reddot are excellent for Sri Lanka

pores

how to break up with a boyfriend